iHerb: Careers Privacy Notice

Effective Date: August 31, 2021

iHerb, LLC and its subsidiaries, including iHerb Netherlands B.V. (collectively, “iHerb” or “we”), respect your concerns about privacy. This Privacy Notice describes the types of personal information we collect about individuals as part of our recruitment process, how we may use the information, with whom we may share it, and the choices and rights available regarding our use of the information. The Privacy Notice also describes the measures we take to safeguard the personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights. The entity that is mainly responsible for this information (i.e., the data controller) is the iHerb subsidiary for which you apply for a job.

Information We Obtain

The types of personal information we obtain for recruitment purposes may include:
  • Contact information (e.g., name, email and postal address, and phone number);
  • Professional or employment-related information, such as your resume or CV, prior employment details, performance-related information (e.g., evaluations and training), talent management information (e.g., education details, certifications, professional associations, skills, and awards and other achievements), historical compensation details, and references;
  • Pre-employment screening and background check information; and
  • Any other information you provide (e.g., cover letter, photograph, articles, and comments).

We may obtain this information directly from you, when you apply for a job with iHerb on our careers site. We also may obtain the above information from third parties, such as recruiters who submit it to us on your behalf or from your social media profile on LinkedIn or other similar services.

The information we request as part of the job application process is necessary to enter into a possible employment contract. Failure to provide this information may prevent us from evaluating or otherwise processing your application. If you are a U.S. resident, we also may ask for certain demographic information, such as your gender, ethnic background, veteran status and disability status. Providing this information is optional and is not required to apply for a job with iHerb. This personal information will not be considered in evaluating applicants’ qualifications for employment with iHerb.

How We Use the Information About You

We use the information we obtain in connection with the recruitment process to take pre-contractual steps at your request or fulfill our contractual obligations with you (including, but not limited to, evaluating and assessing your application and otherwise managing career opportunities with iHerb).

We also use your information if we have a legitimate interest to do so, including staffing open positions at iHerb. For example, if your application for employment is not accepted, we may keep your information so we can inform you of future job openings at iHerb. You can always opt-out from the communication concerning future job openings by clicking on the unsubscribe link within the email you receive from us or by contacting us as indicated below.

Information We Obtain by Automated Means

We obtain certain information by automated means when you visit our careers site, such as cookies, web beacons, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our careers site (such as the web pages you visit, links you click and features you use), the pages that led or referred you to our careers site, dates and times of access to the site, and other information about your use of the site.

These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our careers site; (3) tailor the careers site around your preferences; (4) measure the usability of our careers site and the effectiveness of our communications; and (5) otherwise manage and enhance our careers site, and help ensure it is working properly.  To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer. For more information about cookies we use and to manager your cookie preferences, please click on the "Cookie Preferences" icon at the bottom of each page of our career site. You can manage cookies through your web browser. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. You can find out how to do this for your particular browser by clicking “help” on your browser’s menu or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our careers site features.

Information Sharing

Depending on the selected job opening, we may share the information we obtain through our careers site or otherwise as part of our recruitment process with other iHerb subsidiaries for the purposes described in this Privacy Notice. We also may share the personal information with our service providers who perform services on our behalf based on our instructions, including our service provider that operates the careers site on our behalf, and our recruitment marketing agency. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

Some of these recipients may be located in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”) or Switzerland, your personal information will be transferred to iHerb and its service providers in the United States. U.S. laws have not been recognized by the European Commission as providing for an adequate level of data protection. When we transfer your information to recipients in other countries (such as the U.S.), we will protect that information as described in this Privacy Notice and will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries other than the one in which you provided the information, including by implementing appropriate safeguards based on the European Commission’s Standard Contractual Clauses. Subject to applicable law, you may obtain a copy of these safeguards by contacting us as indicated in the How to Contact Us section below.

In addition, we may disclose personal information about you (1) if we are required to do so by law or legal process (such as a court order), (2) for the purposes of, or in connection with, any legal proceedings, or otherwise for the purposes of establishing, exercising or defending any legal rights; (3) in response to a request by law enforcement authorities, (4) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation); or (7) otherwise with your consent.

Retention of Personal Information

We will keep your personal information in your personnel file, if you have been hired. In all other cases, we will retain your personal information for a period of years (2) years, if you do not request the destruction of your file at the end of the recruitment process.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect personal information we obtain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Your Rights and Choices

To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information, by contacting us as specified in the “How to Contact Us” section below.

If you are located in the EEA and the UK, you also may object to the use of your personal information in certain situations in which we use that information based on our legitimate interests, as described above. In addition, to the extent provided by applicable law, you may receive, in a structured, commonly used and machine-readable format, your personal information you have provided to us based on a contract. You have the right to have this information transmitted to another company, where it is technically feasible. To exercise these rights, please contact us as specified in “How to Contact Us” section below. Depending on your location, you may have the right to file a complaint with a privacy regulator if you are not satisfied with our response.

How To Contact Us

If you would like to exercise your privacy rights, please contact us by using this form. You can also use the contact details below if you wish to exercise these rights or if you have any questions about this Privacy Notice:

iHerb, LLC

Attn: Legal Department

301 North Lake Avenue, Suite 600

Pasadena, CA 91101, United States


If you apply for a job in the EU, you also can write us at:

iHerb Netherlands B.V.

Herikerbergweg 238, 1101 CM

Amsterdam, The Netherlands


California Careers Privacy Statement

This California Careers Privacy Statement supplements the iHerb Careers Privacy Notice and describes the types of personal information we collect about California residents who apply for jobs with iHerb (“Job Applicants”). Certain terms used in this Statement have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

Personal Information We Collect

iHerb may collect the following categories of personal information about Job Applicants:
  • Identifiers: identifiers, such as a real name, postal address, unique personal identifier (e.g., a device identifier, unique pseudonym, or user alias/ID), telephone number, online identifier, internet protocol address, email address, account name, and other similar identifiers
  • Additional Data Subject to Cal. Civ. Code § 1798.80: signature and education
  • Protected Classifications: characteristics of protected classifications under California or federal law, such as race, color, national origin, age, sex, gender, gender identity, sexual orientation, marital status, medical condition, disability, citizenship status, and military and veteran status
  • Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our careers site
  • Sensory Information: audio, electronic, visual and similar information
  • Employment Information: professional or employment-related information
  • Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

How We Use the Personal Information

We use personal information for the purposes described in our Careers Privacy Notice. In addition, we use personal information for the following “business purposes” as they are described in the CCPA:
  • Performing services.
  • Auditing related to a current interaction with you and concurrent transactions.
  • Certain short-term, transient uses.
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of our careers site, and to improve, upgrade, or enhance the site.

How To Contact Us

If you have any questions regarding this California Careers Privacy Statement or our privacy practices, please contact us at legal@iherb.com.